Privacy Notice

At Riverside Lodges, Ripon ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information when you interact with us, including when you visit our website, make a booking, or stay with us.

We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

We may collect and process the following types of personal information:

• Identity Information: Name, title, date of birth.

• Contact Information: Address, email address, phone number.

• Booking Information: Details of your stay, payment details, special requests, dietary requirements (if provided).

• Technical Information: IP address, browser type, time zone setting, and browsing behaviour (via cookies).

• Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.

We collect information in the following ways:

• When you make a booking directly via our website, by phone or via a third-party platform.

• When you contact us with enquiries or feedback.

• When you sign up for marketing communications.

• Through the use of cookies on our website (see our Cookie Policy for more details).

We use your personal information to:

• Process bookings and reservations.

• Manage your stay and provide customer service.

• Communicate with you before, during, and after your stay.

• Improve our services and website experience.

• Send you marketing communications if you have opted in to receive them.

• Comply with legal obligations, such as record-keeping requirements.

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties, including:

• Service providers who help us operate our website, process payments, or manage communications (under strict confidentiality agreements).

• Government authorities or law enforcement bodies if required by law.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Typically, customer booking information is retained for up to 6 years in line with HMRC requirements.

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data (where legally possible).

• Object to processing or request restriction of processing.

• Request transfer of your data to another service provider (data portability).

• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure.

We may update this Privacy Notice from time to time. Any changes will be posted on our website with a revised "Effective Date."

Contact Us

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us:

Riverside Lodges
Riverview Road, Ripon, North Yorkshire, HG4 1JJ
Email: bookings@riversidelodges.co.uk
Phone: 07896 643 492

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s data protection authority.